I was talking with an adviser last week about how to get into conversations about what he does. He was relaying the story of going jogging with a friend who could be a good client but is, more importantly, connected to a large network of people who fit this advisers ideal client description. And this friend happened to bring up someone he knows who may be facing a situation that fits the adviser’s specialty. “I made the same mistake I always make” the adviser told me. “I just started talking about what I do.” The conversation went on for a short time after that, but the friend did not pursue any further information.
Ever found yourself in that situation? Talking with a great prospective client who needs what you do but when you bring up what you do the conversation tapers off? Here’s a strategy you can try. Rather than talking about what you can offer, find out how you can help them. Who you can connect them to.
The more you can help people the more they will refer.
It gets back to the primary motivation behind making a referral. People refer because they want to help a friend (or family member, or client) solve a problem. If you actively engage with them to help them find a solution, they will think more of you. They will look to you for other things. Eventually, you will be that solution.
One of the comments I hear frequently from client advisory boards is how much clients appreciate their advisers willingness and ability to connect them to other people who can help. “If they can’t do it, they know someone who can” is one way they describe it. And it is one of the things those clients value most about their relationship with the adviser.
It invokes the law of reciprocity. If you do good things for someone, they will want to do good things for you. It also sets you up to be a source of good solutions, good connections. If you have a reputation for knowing who to call, you will get called more often.
Habitually introducing people has power. Making a practice of introducing people to each other made shy, introverted Adam Rifkin one of the world’s top relationship builders. “Connecting people who can benefit each other is the most useful skill you can have on the entrepreneurial ladder of skills” says James Altucher. “When you help others make money by connecting them together, the world forces itself into the Möbius strip of success that brings the money right back to you times ten.”
Besides, asking how you can help a good referral source gets them talking about themselves which will always be more interesting to them than talking about you.
Write out a few questions you might ask someone who starts talking about a challenge they face or that a friend is grappling with. Get into the habit of connecting people with other people or resources that will help them succeed. You will find yourself and lots more conversations with people who want to know how you can help them.
The article was first published on www.theclientdrivenpractice.com
